The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. In this role, you will be part of our escalation team, solving cross-functional high-visibility issues impacting our customers and business. You will coordinate across multiple verticals to not only mitigate immediate risks, but also to identify and drive systemic improvements to scale our impact. This role combines fast-paced action with in-depth analysis and opportunities to think big. Key job responsibilities Manage end-to-end escalation lifecycle including intake, deep dive, issue resolution, root cause analysis, identification and implementation of preventative actions, and summarizing outcomes. Engage stakeholders (such as Legal, Tech, Ops, etc) to collaborate on escalations and align on escalation frameworks. Expand team's knowledge base and deep dive capabilities through research and knowledge management. Analyze data to identify trends and actionable learnings across escalations in order to define and implement systemic program and technical solutions. Present learnings and recommendations to senior leadership. About the team Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. ### Basic qualifications - 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience - Bachelor's degree or equivalent - Experience handling confidential information - Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization - Experience in relevant industries such as law, customer service, investigations or project management ### Preferred qualifications - 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience - Professional auditing qualification, or similar risk or compliance credentials - Experience with SQL and Excel - Experience working in risk/fraud analysis or in compliance organizations Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.