Risk and Compliance Associate Manager

Skill required: Risk & Compliance - Operational Audit & Compliance Designation: Risk and Compliance Associate Manager Qualifications:Any Graduation Years of Experience:10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Delivery Excellence Auditor (Operations Excellence / Governance & Controls Audit)

The Delivery Excellence Auditor is responsible for assessing and improving delivery rigor across operations by auditing five core practices—Daily Governance, Capacity & SLA Management, Quality Framework, Knowledge & Capability Readiness, and Controls & Compliance. The role ensures teams follow defined operating rhythms, maintain audit-ready documentation, manage volume-to-capacity effectively, sustain quality governance, and demonstrate robust control execution with measurable closure of gaps.

1. Daily Governance & Performance Discipline

Focus: Daily huddles, decision/RAID rigor, MoM, action tracking, escalation readiness

1. Capacity, Volume, Backlog & SLA Management

Focus: Factory model, volume forecast, capacity planning, utilization/AHT, backlog/SLA risk controls

1. Quality Framework & Quality Governance

Focus: Defined quality metrics, checkpoints, sampling/scoring, calibration, rebuttals, deviations, privacy in quality tools

1. Knowledge, Documentation & Capability Readiness

Focus: SOP/DTP governance, PKT and refresher training, skill/cross-skill readiness, CTD/RCTD compliance