Job Summary:We are looking for an experienced Return Lead to manage end-to-end return operations, including claim management, marketplace ticket handling, return receiving, put away processes, and inventory reconciliation. The candidate should have hands-on experience with Unicommerce WMS and strong coordination skills with marketplaces, courier partners, warehouse teams, and internal stakeholders. Key Responsibilities:-1. Claim Management Handle customer return and courier claim processes. Manage lost, damaged, fake, missing, and short shipment claims. Coordinate with courier partners for claim approvals and settlements. Maintain claim trackers and ensure timely closure. Analyse claim trends and identify root causes for reduction.2. Marketplace Ticket Raise & Resolution Raise tickets on marketplaces for: Return disputes o RTO discrepanciesMissing items o Wrong product returns Follow up with marketplace support teams for timely resolution. Maintain TAT for all open tickets. Prepare MIS reports for pending and resolved cases. 3. Return Receiving & Quality Check Monitor inward return shipments from customers and courier partners. Ensure proper physical verification and QC process. Identify: o DTO (Damaged Transit Orders), Used/Damaged returns, Wrong product returns, Missing item cases.Coordinate with QC and inventory teams for disposition decisions. 4. Return Put away & Inventory ControlEnsure accurate system entry of returned inventory.Manage put away process as per warehouse SOP.Coordinate with inventory team for stock reconciliation.Monitor inventory variance related to returns. Ensure sellable and non-sellable stock segregation. 5. Unicommerce WMS Operations Operate and manage return workflows in Unicommerce WMS. Track RTV, RTO, customer returns, and inventory adjustments. Generate operational reports and return MIS from WMS. Coordinate with IT/support teams for system-related issues. Ensure process compliance within WMS operations. Required Skills Strong knowledge of Return Operations & Claim Handling Marketplace operations experienceHands-on experience in Unicommerce WMS Good understanding of inventory and warehouse processes Strong Excel skills (VLOOKUP, Pivot Table, SUMIF, MIS Reporting) Good communication and coordination skills Problem-solving and analytical mindset Key Performance Indicators (KPI) Claim closure TAT Marketplace ticket resolution rate Return processing accuracyInventory reconciliation accuracyReduction in return discrepancies Put away TAT Claim recovery percentage Educational Qualification Graduate in any discipline Supply Chain / Logistics certification preferred Reporting To: Operations Manager / Warehouse Manager / Supply Chain Manager