Retail Sales Executive (Luxury Jewellery)

About the job

Key responsibilities

1. Deliver an exceptional in-store customer experience by understanding customer preferences and recommending suitable jewellery.

1. Build strong customer relationships through personalized service and professional communication.

1. Achieve individual and store sales targets while maintaining the highest standards of customer satisfaction.

1. Explain product features, craftsmanship, materials, and care instructions with confidence.

1. Handle billing, packaging, and customer queries accurately and efficiently.

1. Maintain visual merchandising, product displays, and overall store presentation in line with brand standards.

1. Manage inventory, stock movement, product tagging, and daily store operations.

1. Follow up with customer enquiries received through WhatsApp, phone calls, and social media.

1. Represent PICHOLA at exhibitions, pop-up events, and promotional activities across India, whenever required.

1. Maintain excellent grooming, punctuality, and professionalism while upholding the values of a premium luxury brand.

Skill(s) required

Attention to Detail Client Relationship Management (CRM) Effective Communication English Proficiency (Spoken) Google Docs Hindi Proficiency (Spoken) Interpersonal skills Inventory Management MS-Office Negotiation Problem Solving Retail Management Sales

Other requirements

1. Excellent spoken English and Hindi communication skills.

1. Well-groomed, confident, and customer-centric personality with a professional appearance.