Reservations Ticketing Consultant

About the job

Company DescriptionEstablished in 1992, Odyssey Tours and Travels is a leading IATA-accredited travel agency based in Pune, providing comprehensive travel services including air tickets, hotel reservations, customized holidays, and more to a diverse client base of corporate and leisure travellers. We have a team of 30+ experienced travel professionals who are 'crafting memorable experiences' for our clients working out of our office in Koregaon Park. As part of UNIGLOBE Travel, the worlds largest single-brand travel franchise, we have a presence in over 750 locations across more than 60 countries.

Job Summary:We are seeking a highly motivated and organized individual to join our India ticketing team focused on handling airline ticketing queries from our corporate and leisure clients for travel within India. The successful candidate will be responsible for sharing flight schedules and airfares, booking airline tickets including meal and seat preferences, issuing boarding passes and also take care of reissue of tickets and refunds. In addition, the travel consultant is also expected to raise invoices, periodically and proactively take client feedback, and stay updated with developments and changes in the travel industry, Role DescriptionThe job description of the Travel Consultant will include: Handling customer enquiries and flight ticket reservations including issuance of tickets and boarding passesUnderstanding customers travel requirements and provide them the requisite information on flight schedules, fares and connections as per the companys service level response commitmentManaging the clients expectations and deliverables effectively in a timely manner and handling customer complaintsBooking clients meal and seat preference and assisting clients with ancillary bookings (excess baggage, extra leg room seats etc), web check-in and take care of special needs (wheelchair, airport assistance etc)Assisting customers throughout the journey as required and handle changes, disruptions that may arise during travelProcessing ticket cancellations and refundsRaising invoices and following up with clients for payments for flight tickets issuedMaintaining a good rapport with the airline sales & operations staff Qualifications:Personal Skill Set:1) Customer Service and Sales skills2) Excellent communication and interpersonal skills3) Good time management skills4) Attention to detail and accuracy5) Planning & organizing skills6) Energetic, confident and result oriented7) Ability to work independently and as part of a team Technical Skill Set:1) Diploma or Bachelor's degree is a must - in Travel & Tourism or IATA qualification is an added plus2) Prior experience in domestic airline ticketing will be an added bonus3) Knowledge of reservation systems (GDS / online booking systems) is an added bonus4) Knowledge of Indian geography, airlines & airports in India is beneficial to excel in the role5) Good computer knowledge, MS Office Job Location: PuneJob Type: Full time, On siteWork Experience: Upto 1 year and freshers looking to make a career in the travel industry are welcome to apply.