Relocation Consultant

About the job

Key Responsibilities

A. Client Communication

1. Respond to client queries via email and phone in a timely and structured manner.

1. Ensure compliance with policies and regulations of RMC/client companies.

1. Coordinate with internal departments and external vendors.

1. Prepare itineraries in coordination with vendors.

1. Schedule appointments with schools, hospitals, clubs, etc., for clients.

1. Monitor, track, and report program progress until closure.

1. Follow up regularly with clients and vendors via calls and emails.

1. Prepare daily and weekly reports.

1. Maintain internal MIS and trackers.

B. Mobility Operations (Program Execution)

1. Execute end-to-end relocation services, including policy counseling, move management, city orientation, home search, school search assistance, temporary accommodation, immigration, and household goods transportation.

1. Ensure service delivery as per the IOS service policy and suggest process improvements.

1. Ensure compliance with RMC/client policies and processes.

1. Act as the point of escalation and resolve operational issues.

1. Serve as the single point of accountability for day-to-day operations, coordinating with the IOS team and ensuring client satisfaction.

1. Achieve operational targets and contribute to cost optimization and revenue improvement.