Manage relationships with assigned Mid-Market Segment customers by acting as the single point of contact for all service-related requirements.  Conduct regular customer meetings including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) to ensure consistent engagement and alignment.  Drive end-to-end resolution of customer service issues such as: Billing discrepanciesLink-down/service assurance escalationsProvisioning delaysBad debt recovery and reduction in interactions  Ensure timely provisioning, payment tracking, and complaint resolution within defined TATs & SLAs.  Monitor account performance, identify churn risks, and implement revenue enhancement & upsell strategies.  Lead customer engagement programs like service camps, feedback collection, and brand visibility initiatives.  Ensure accurate and efficient management of QRC (Query, Request, Complaint) processes. Strong relationship and stakeholder management skills  Good understanding of networking & telecom connectivity solutions  Excellent analytical skills and attention to detail  Effective communication and presentation skills  Hands-on experience with Excel and PowerPoint for reporting and presentations  Strong process orientation and problem-solving ability  Knowledge of QRC management and service assurance