Relationship Manager

Responsibilities & Key Deliverables

• Role will be front face to the end customer, handling all kind of technical queries related to Chargers or related to support required related to installations.

• Customer handling – role will be more of consultant immediate solution provider looking at the needs of the customer.

• Should be able to deal with RWAs DISCOM in handling queries related to approvals, product and installation safeties.

• Co ordination with Sales & Service team at AD & Powerol Dealership, Sales & Service team at AO / RO / ZO level of AD & Powerol s

• DMS Monitoring, Service calls in DMS and co ordinate with field team on activation of services like Site Survey, Installation and Commissioning.

• Strengthen service systems and processes at Powerol Dealers

• Guide / Support / Educate Sales team at AD dealerships & Customers on understanding Charger Installation process and ground work required at site.

• Technical support to Powerol field team on the Ground working required at site.

• Support / guide customers on getting DISCOM / Society approvals

• Liasoning with DISCOM / Municipal authorities for resolving on site challenges where ever needed.

• Addressing field issues remotely as well physical involvement at site

• Ensure availability of Technical information / literature / Technical Service Bulletins for all the products. Provide periodic updates to field team.