Role Overview – Regional Manager (Cross Border) DTDC Express Limited is looking for an experienced and business-driven Regional manager to lead and grow its Cross Border eCommerce business across an assigned region. The role involves managing a team of Business Development Managers (BDMs), driving revenue growth, building relationships with exporters and eCommerce sellers, and expanding DTDC’s international shipping business. The candidate will work closely with sales, operations, product, and customer support teams to ensure strong business performance and a seamless customer experience across the zone. Roles & Responsibilities - Team Leadership: Lead, mentor and manage BDMs across the region; set targets, review performance and build a high-accountability culture. - Regional Business Growth: Own and drive growth in international parcel volumes and export revenues; develop region-specific go-to-market strategies. - Strategic Account Management: Manage high-value export accounts, ensuring retention and wallet share growth. - Market Expansion: Identify and penetrate export hubs and eCommerce corridors; acquire D2C brands, marketplace sellers, and large exporters. - Cross-Functional Collaboration: Coordinate with operations, international partners, product, and national leadership to improve service delivery and resolve escalations. - Seller Enablement & Reporting: Drive seller meets, webinars, and onboarding programs; track and report on zonal pipeline health, BDM productivity, and market trends. Key Performance Indicators (KPIs)  Regional Revenue Target: 100%+ of assigned monthly/quarterly targets.  New Account Acquisition: Number of new exporter accounts onboarded across the regions.  BDM Performance: % of BDMs meeting or exceeding individual targets.  Customer Retention Rate & Active Seller Ratio: Maintain required retention; % of sellers generating regular shipments.  Escalation Resolution TAT: Resolve complaints within 24–48 hours. Qualifications  8–12 years in Business Development/Sales, with 3+ years in a team leadership role in logistics, eCommerce, or international shipping.  Proven track record of managing distributed sales teams and consistently achieving regional revenue targets.  Strong understanding of cross-border logistics, export shipping, or eCommerce marketplaces is strongly preferred.  Excellent leadership, communication, negotiation, and stakeholder management skills. Proficient in MS Office, CRM tools, and data analysis. About Us Join DTDC Express Limited, one of India’s leading logistics and supply chain companies. DTDC is expanding its cross-border eCommerce capabilities, enabling Indian businesses to reach global customers through a robust international logistics network and strategic partnerships.