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Regional Credit Manager at IIFL Finance · Hyriko
via Career pages · 4d ago
Regional Credit Manager IIFL Finance
Full-time On-site
Location: ABAD-UNICUS SHYAMAL-ZO, Ahmedabad, Gujarat, India (IIFLFL-BM10294),RAJKOT MOTI TANKI CHOWK GL, Rajkot, Gujarat, India (IIFLFL-BM6949),Abad-Unicus Shyamal-SME, Ahmedabad, Gujarat, India (IIFLFL-BM10529) Type: Full-time Posted: 4d ago
Customer Care Executive – IIFL Gold Loan (Detailed JD)
🧭 Role
A Customer Care Executive (CCE) at IIFL Finance (Gold Loan division) is responsible for handling customers at the branch, supporting loan processing, and ensuring smooth service experience.
In
simple terms: “You are the first point of contact for customers and the support system for the branch team.”
🎯 Core
1. 🤝 Customer Handling & Service
Welcome and assist walk-in customers
Understand customer requirements (loan, renewal, closure)
Explain: Gold loan process
Interest rates
Repayment options
Ensure excellent customer experience and quick service
2. 📄 Documentation & KYC Processing
Collect
and verify: Aadhaar
/ PAN Address proof
Photographs
Ensure proper KYC compliance as per RBI norms
Fill and process loan application forms
Maintain accurate customer records
3. 💰 Loan Processing Support
Coordinate
with:
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in: Ensure fast turnaround time (TAT) for disbursement
4. 📞 Customer Follow-ups & Telecalling
customers for: Handle inbound customer queries
Maintain relationship with existing customers
5. 📊 Data Entry & MIS Management
Enter customer and loan details into company systems
Maintain: Daily transaction records
Generate basic reports for branch operations
6. 💳 Cash Handling Support (in some branches)
in: Cash collection (interest/repayment)
Ensure proper cash reconciliation at end of day
7.
smooth coordination between:
manage:
8. ⚖️ Compliance & Process Adherence
Follow:
RBI Ensure error-free documentation
Support audits and verification processes
🔹
Skills
knowledge of:
& KYC Computer skills (MS Excel, data entry systems)
🔹
Skills Good communication (Hindi/English + local language)
Customer handling & patience
Graduate (preferred) or 12th pass
in: 📊 KPIs (Performance Metrics)
Customer satisfaction levels
Accuracy of documentation
Number of customer interactions handled
Follow-up conversion (renewals, payments)
🧩 Realistic Nature of the Role
Entry-level role in NBFC structure
Repetitive but fast-paced work
High interaction with customers
Moderate pressure during peak business hours
Important support role but not core decision-making
day includes: Handling walk-in customers
Completing KYC and documentation
Coordinating loan processing
Calling customers for follow-ups
opportunities in IIFL Finance Gold Loan: Senior CCE / Operations Executive
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