Receptionist Eye Hospital

About the job

Location: BengaluruDepartment: Patient Services / ReceptionEmployment Type: Full-Time Role OverviewWe are looking for a friendly, professional, and organized Receptionist to be the first point of contact for patients visiting our eye hospital. The ideal candidate will ensure a smooth patient experience by managing appointments, registrations, inquiries, and coordinating with clinical teams. Key ResponsibilitiesPatient Reception

• Assist patients with registration and check-in procedures.
• Guide patients through consultation, diagnostic, and surgery workflows.
• Address patient queries and direct them to the appropriate department.Appointment Management
• Schedule, confirm, and reschedule appointments.
• Coordinate doctor schedules and patient flow.
• Manage follow-up appointments and reminders.Communication
• Answer incoming phone calls and respond to patient inquiries.
• Provide accurate information regarding hospital services, timings, and procedures.
• Handle patient concerns courteously and escalate issues when required.Billing & Documentation
• Collect consultation and procedure payments.
• Generate receipts and maintain transaction records.
• Maintain patient records and ensure accuracy of information entered into the hospital management system.

Must-Have Skills

• Excellent communication skills in Kannada and English
• Pleasant personality and professional demeanor
• Strong customer service orientation
• Basic computer skills (MS Office, email, data entry)
• Ability to multitask in a busy hospital environment
• Good organizational and coordination skills

Preferred Qualifications

• Graduate or Diploma holder in any discipline
• 13 years of experience as a receptionist, hospital receptionist, customer service executive, or front desk associate
• Experience in a hospital, clinic, diagnostic center, or healthcare setting is preferred

Who can apply

Only those candidates can apply who

1. have minimum 1 years of experience

Salary