Reception / Front Desk Executive

About the job

Company: Neo Follicle Hair Transplant Clinic, Derma Solutions & Neo Fertility Clinic Location: Marathahalli, Bengaluru Experience Required: 6 Months 2 Years (Preferably in Hospitality, Healthcare, Clinics, Hospitals, Salons, or Customer Service Industry) Employment Type: Full-Time About UsNeo Follicle, Derma Solutions, and Neo Fertility Clinic are leading healthcare centers specializing in Hair Restoration, Dermatology & Aesthetic Treatments, and Fertility Care. We are looking for a professional, well-groomed, and customer-focused Reception / Front Desk Executive to be the first point of contact for our patients and visitors.

Key Responsibilities

• Welcome and assist patients, visitors, and clients in a courteous and professional manner.
• Manage front desk operations and ensure a positive patient experience.
• Handle incoming calls, WhatsApp inquiries, emails, and appointment bookings.
• Coordinate doctor schedules and maintain appointment calendars.
• Register new patients and maintain accurate patient records.
• Guide patients regarding consultations, treatments, and clinic processes.
• Coordinate with doctors, nurses, counselors, and other clinic staff for smooth operations.
• Handle billing, invoice generation, and payment collection.
• Follow up with patients regarding appointments and treatment schedules.
• Maintain reception area cleanliness and ensure a professional clinic environment.
• Address patient concerns and escalate issues when required.
• Prepare daily reports related to appointments, inquiries, and patient visits.

Desired Skills & Qualifications

• Graduate in any discipline.
• Minimum 6 months to 2 years of experience in Front Desk, Reception, Hospitality, Healthcare, Clinic, Hospital, Spa, Salon, or Customer Service roles.
• Excellent communication skills in English, Kannada, and Hindi (preferred).
• Pleasant personality with professional grooming standards.
• Strong interpersonal and customer service skills.
• Basic knowledge of MS Office, Google Sheets, and appointment management systems.
• Ability to multitask and work in a fast-paced environment.
• Strong organizational and coordination skills.

What We Offer

• Competitive salary based on experience.
• Opportunity to work with leading specialists in Hair Transplant, Dermatology, and Fertility Care.