We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.
About This Role:
We’re looking for a full-time Quote Analyst - Salesforce CPQ to join our G&A team reporting to the Director, Deal Desk & Contracts. This role is a remote role based in India.
In this role, you’ll play a key role in enabling efficient and compliant revenue operations by supporting the end-to-end quoting and contracting process across multiple regions with accuracy and precision. This is a great opportunity for someone who thrives in a fast-paced, cross-functional environment and enjoys working with teams like Sales, Legal, and Finance. The ideal candidate brings strong skills in attention to detail, process management, and stakeholder coordination.
What You'll Do:
Prepare, review, and manage accurate, timely quotes within Salesforce CPQ
Partner with Sales, Finance, and Legal to ensure alignment with pricing policies, contract terms, and approval workflows
Validate deal structures, contract terms, and billing schedules for accuracy and compliance
Maintain data integrity across Salesforce CPQ and contract records throughout the quote-to-cash lifecycle
Troubleshoot and resolve quoting or contract discrepancies independently
Contribute to process improvements and documentation to enhance efficiency and scalability
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Collaborate with cross-functional stakeholders to minimize errors and uphold high standards of accuracy
Support global teams by working flexible hours across US and EMEA time zones, as needed
This role may require occasional travel (5%) for team meetings, training, or company events.
What We're Looking For:
1–3 years of experience in a Quote Analyst, Sales Operations, or similar role
Working knowledge of Salesforce CPQ or comparable quote-to-cash tools
Familiarity with Salesforce Contract Management or similar contract lifecycle systems
Strong analytical, problem-solving, and data validation skills
Excellent written and verbal communication skills
High attention to detail with the ability to maintain accuracy under tight timelines
Ability to work independently while managing multiple priorities across time zones
Nice-to-have skills:
Experience in a SaaS or subscription-based business model
Knowledge of Salesforce reporting and dashboards
Exposure to renewals, amendments, or subscription-based quoting processes
Intermediate Excel or data analysis skills
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
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