Quality Management Specialist- 3P Operations
Internshala
About the job
Company Description Sleepy Owl Coffee is an India-based coffee company founded to make high-quality, hassle-free coffee accessible for at-home consumption. The brand pioneered Cold Brew Coffee in India in 2016 and continues to innovate with a diverse portfolio including Cold Brew Packs, Hot Brew Bags, Ready-To-Drink bottles, Ground Coffee, Premium Instant Coffee, and coffee merchandise. Sleepy Owl sources single-origin, Grade-A beans from Chikmagalur, Karnataka, known for their signature chocolatey and nutty flavour, and roasts them in small batches for freshness. The company is also committed to sustainability, using plastic-free Sustain packs made from paper and aluminium to reduce environmental impact. Sleepy Owl combines product innovation, quality sourcing, and eco-conscious packaging to redefine the coffee experience for customers across India. Role Description The Quality Management Specialist 3P Operations will oversee and improve quality standards across third-party manufacturing and packaging partners to ensure that all Sleepy Owl Coffee products meet internal and regulatory requirements. This full-time, on-site role based in Gurugram involves monitoring quality metrics, conducting audits, inspecting production processes, and coordinating corrective and preventive actions with 3P vendors. The specialist will collaborate closely with operations, procurement, product development, and supply chain teams to establish, document, and maintain quality procedures and SOPs. Day-to-day work includes reviewing test reports, resolving quality incidents, driving root cause analysis, supporting new product and packaging launches from a quality perspective, and ensuring adherence to food safety and hygiene standards. The role also requires maintaining accurate quality documentation, preparing reports and dashboards, and recommending process improvements to enhance product consistency and customer satisfaction.
Key Responsibilities
3P Quality Management & Oversight
- Manage and monitor quality systems and execution across third-party manufacturing plants
- Ensure adherence to SOPs, GMP practices, hygiene standards and process controls
- Conduct regular factory visits and production supervision at partner manufacturing units
- Monitor production activities from a quality and compliance lens
- Verify production readiness before batch execution
- Ensure proper implementation of quality checklists and production protocols
- Monitor deviations, escalations and corrective action closures
- Coordinate dispatch approvals and finished goods release processes
- Ensure traceability and documentation compliance across all production batches
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