Quality Control Manager, Customer Support, gTech Ads

info_outlineXNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 5 years of experience in a customer or client-facing role supporting ads quality.

• 5 years of experience building relationships with stakeholders or clients.

• 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.

Preferred qualifications:

• MBA or Master's degree.

• Certification in Operations Six Sigma, COPC or Lean (or other relevant operations coursework).

• 5 years of experience analyzing data and generating business insights in order to guide business decisions.

• Experience with data center logistics.

• Knowledge of SQL, expertise in data and insights.

• Automation first mindset/direct experience of AI Ml tools/agentic solutions exposure.