Quality Assurance Analyst-Messaging
Accenture
Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years Language - Ability:English(International) - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Role Description The role involves auditing advisor interactions across multiple channels and reporting deviations related to agents, processes, systems, or technology. It also includes recommending process improvements to the Transformation team. Key skills required are MS Excel proficiency, analytical ability, and a strong understanding of quality culture. Responsibilities include compliance analysis, process reviews, fostering governance, cross-functional coordination, and project participation. Objectives cover processing time, accuracy, SLA adherence, continuous improvement (Kaizen), and contributing to insights and
Role overview CL11 Audit Analyst auditing interactions and identifying process improvements. What are we looking for? skills and competencies
- Analytical ability• Attention to compliance• Strong reporting skills
Experience and qualifications
- Experience in audit, QA, or compliance environments
Roles and Responsibilities: Key responsibilities
- Audit customer interactions• Identify compliance gaps• Recommend improvements• Support transformation initiatives
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