QSR : Store Manager Kerala
Internshala
About the job
Position
Retail Store ManagerReporting To
Area Sales Manager / Multi-Store ManagerJob Purpose
To lead and manage all store operations by driving sales, ensuring excellent customer service, maintaining operational excellence, developing the store team, and achieving business targets while upholding company standards.Key ResponsibilitiesSales & Business Performance
Achieve monthly and annual sales targets.
Drive key performance indicators (Sales, ATV, UPT, Conversion, ASP, etc.).
Identify opportunities to improve store profitability.
Execute promotional campaigns and business initiatives.Customer Experience
Deliver exceptional customer service.
Handle customer concerns and escalations effectively.
Ensure high customer satisfaction and repeat business.Team Management
Recruit, train, coach, and develop store employees.
Conduct daily briefings and performance reviews.
Prepare staff rosters and manage attendance.
Build a motivated and high-performing team.Store Operations
Ensure smooth day-to-day store operations.
Maintain store hygiene, visual merchandising, and display standards.
Monitor stock availability and coordinate replenishment.
Ensure compliance with SOPs and company policies.Inventory & Loss Prevention
Monitor inventory accuracy.
Reduce shrinkage and stock loss.
Conduct stock audits and cycle counts.
Ensure proper handling of damaged and expired products.Cash & Compliance
Ensure accurate cash handling and banking.
Verify daily sales reports and cash reconciliation.
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