Property Management Associate
Internshala
About the job
Key Responsibilities
A. Guest Communication & Experience
- Manage guest inquiries across Airbnb and other booking platforms in a timely, professional, and friendly manner
- Handle booking confirmations, pre-arrival communication, check-in/check-out instructions, and post-stay follow-ups
- Resolve guest concerns, complaints, or emergencies efficiently while maintaining a high standard of hospitality
- Ensure excellent guest experience to drive positive reviews and repeat bookings
B. Listing & Reservation Management
- Manage Airbnb listings, calendars, availability, and pricing updates
- Coordinate reservations and prevent booking conflicts
- Optimize listing descriptions, photos, amenities, and property information
- Monitor occupancy and suggest pricing adjustments based on demand trends
C. Operations Coordination
- Coordinate with cleaners, maintenance staff, vendors, and on-ground support teams
- Schedule property turnovers between guest stays
- Track maintenance issues and ensure timely resolution
- Manage inventory requirements such as guest essentials, supplies, and restocking coordination
D. Property Management Support
- Maintain SOPs for guest handling, emergencies, and operations
- Monitor property performance metrics (occupancy, reviews, response rates, revenue trends)
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