Property Management Associate

About the job

Key Responsibilities

A. Guest Communication & Experience

1. Manage guest inquiries across Airbnb and other booking platforms in a timely, professional, and friendly manner

1. Handle booking confirmations, pre-arrival communication, check-in/check-out instructions, and post-stay follow-ups

1. Resolve guest concerns, complaints, or emergencies efficiently while maintaining a high standard of hospitality

1. Ensure excellent guest experience to drive positive reviews and repeat bookings

B. Listing & Reservation Management

1. Manage Airbnb listings, calendars, availability, and pricing updates

1. Coordinate reservations and prevent booking conflicts

1. Optimize listing descriptions, photos, amenities, and property information

1. Monitor occupancy and suggest pricing adjustments based on demand trends

C. Operations Coordination

1. Coordinate with cleaners, maintenance staff, vendors, and on-ground support teams

1. Schedule property turnovers between guest stays

1. Track maintenance issues and ensure timely resolution

1. Manage inventory requirements such as guest essentials, supplies, and restocking coordination

D. Property Management Support

1. Maintain SOPs for guest handling, emergencies, and operations

1. Monitor property performance metrics (occupancy, reviews, response rates, revenue trends)