Project Manager - Information Technology

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Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Project Manager – Information Technology is responsible for leading diverse, complex, enterprise-wide technology initiatives, with a primary focus on IT Asset Management (ITAM) and ServiceNow-enabled solutions. Coordinates all phases of project and program delivery, including planning, execution, governance, timelines, quality, budget, and resource management. Drives multiple interconnected workstreams spanning IT Asset Management, ServiceNow ITSM, CMDB, infrastructure, endpoint and hardware lifecycle management, software asset management, compliance, procurement, finance, vendor management, field service operations, and business stakeholder teams.

The Project Manager – Information Technology provides leadership and support to PMO Project Managers as needed, ensuring project plans are executable, dependencies are identified and managed, and delivery remains on schedule and within budget. Tracks key milestones and deliverables, proactively identifies risks, develops mitigation strategies, and escalates issues appropriately to support informed decision-making. Serves as a bridge between technical, operational, business, and executive stakeholders, ensuring alignment on priorities, governance, and business outcomes throughout the project lifecycle.

• Manages efforts to coordinate cross functionally to estimate project scope, tasks and cost.

• Manages efforts to coordinate and support project delivery within committed budget, schedule and quality.

• Identify and communicate risks and mitigation plans in collaboration with stakeholders.