About us Build the future of banking. Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences. Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in 2025. Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including: 1. Tachyon, our cloud-native banking stack built for population-scale systems 2. Cipher, our unified authentication platform for secure, high-volume banking environments 3. Digital Credit as a Service, enabling banks to launch credit lines on UPI 4. Elena, our intelligent and conversational AI platform for banking 5. Pixel, India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024 6. Sparrow, the leading card experience for non-prime cardholders in the US …and more across cards, payments, lending, and core banking. We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work. If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground. If you would like to learn more about how we have grown and evolved over the years, watch our journey here. You can also explore our website and follow us on LinkedIn, Instagram,YouTube, and X. About the Role The Project Manager 1 ensures smooth execution across operational, engineering, and governance workflows. This role is responsible for coordination, communication, and maintaining hygiene across change management, incidents, reporting, and cross‑team collaboration. The PM1 will work closely across stakeholders from product, engineering, marketing, finance and legal teams to ensure timely closures and high-quality execution. Responsibilities: KPI & Performance Management Maintain and update KPI dashboards for CEO and leadership review Track weekly/monthly performance across engineering, SRE, and operations Highlight deviations, risks, and required interventions Drive closure on action items arising from KPI reviews Ensure KPIs stay aligned with evolving priorities and governance needs JIRA Tracking & Configuration Manage JIRA boards, issue workflows, and sprint/epic tracking Ensure correct ticket creation, tagging, linking, and SLA adherence Maintain hygiene of JIRA dashboards and reporting views Configure fields, filters, workflows, and automations as required Train stakeholders on JIRA usage and enforce consistency Key Client Collaboration Coordinate with strategic Zeta clients on operational topics, releases, and escalations Track client‑impacting changes, incidents, demos, and dependencies Ensure client commitments communicated via the CEO Office are executed reliably Support preparation for client reviews, demos, and leadership interactions Act as a bridge between internal teams and client stakeholders when required Calendar & Meeting Management Review calendars daily and ensure RSVPs are accurate Schedule meetings/calls based on leadership requests Maintain meeting readiness with agendas, notes, and coordination Reporting & Metrics Executive reporting for the CEO office stakeholders and clients Ensure accuracy, completeness, and timeliness of all reports Skills: Strong execution and delivery discipline Excellent communication and senior stakeholder management Comfort working with external / enterprise clients High proficiency in JIRA, including boards, dashboards, workflows, filters, and configurations Scrum/Agile knowledge preferred Strong analytical and KPI‑driven mindset High ownership, attention to detail, and follow‑through Experience and Qualifications: 2-4 years of total experience Project/Program Management experience preferable Experience with B2B enterprise, SaaS / Cloud-based products is a strong plus Experience with JIRA, Confluence, MS Office preferred