Program/Project Management Lead

Project Role : Program/Project Management Lead Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As a Program or Project Management Lead, a typical day involves overseeing the comprehensive delivery of programs or projects to ensure alignment with business objectives. This role requires defining the scope of projects clearly and continuously tracking the progress of deliverables. The position demands active communication with various stakeholders to align expectations, address challenges, and ensure successful outcomes. The individual will coordinate efforts across different teams and maintain a strategic focus on achieving the desired results while adapting to evolving project needs and priorities.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead the planning and execution phases to ensure timely delivery of project milestones.
• Facilitate effective communication channels among stakeholders to promote transparency and alignment.
• Monitor project risks and implement mitigation strategies to minimize impact on deliverables.
• Support junior team members by providing guidance and fostering a collaborative environment.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
• Strong knowledge of project management methodologies and best practices related to service management platforms.
• Experience in coordinating cross-functional teams and managing complex project workflows.
• Ability to analyze and resolve issues impacting multiple teams and project outcomes.
• Skilled in stakeholder communication and expectation management within large-scale programs.
• Competence in using project tracking and reporting tools to monitor progress and performance.

Additional Information