Program Manager, SR Ops, Sustainability, GPO

Amazon’s mission is to be the most customer-centric company on Earth. To get there, we need to develop leaders who represent, and can innovate, on behalf of a diverse and demanding global customer base. The Global Procurement Organization (GPO) identifies and procures goods and services at the best value for business, maintaining the quality of products and ensuring that alternative sources of supply are available. The Social Responsibility (SR) and Human Rights program drives customer trust and business continuity by ensuring respect for the rights of workers throughout Amazon’s supply chain and operations. We uphold company standards and expectations (such as Amazon's Supply Chain Standards and Human Rights Principles), and seek to constantly improve the tools and processes that we use in doing so. As a Program Manager in SR Ops, within the Global Procurement Sustainability (GPS) team, you will work closely with Amazon’s Social Responsibility team and the Global Procurement Organization to implement mechanisms to meet Amazon’s human rights principles and Supply Chain Standards and to ensure our suppliers are compliant with those. You will be responsible for Audit risk assessment activities across Global Operations suppliers and remediation plan coordination. You will work closely with internal and external partners to plan and execute high-quality and impactful audits, which address the highest human right risks. You will insist on the highest standards for your audits and you will be able to dive deep into every audit area, apply broad technical knowledge, sound business judgment, and partner with key stakeholders.

Key job responsibilities

• Work across GPO, collaborating with external partners (Audit companies) and internal business partners, such as Operations, WW SR and Sustainability, Legal and Risk Management to identify and assess regulatory and human rights compliance risks as it relates to our supplier baseline
• Review new and existing suppliers (legacy) ensuring that they meet Human Rights compliance, safety, terms of service standards, investigate suspicious suppliers / driver activity and behaviors that could pose a risk to Amazon, our customers, or others
• Drive cross-functional assessments of risks and controls to align to company strategy and risk appetite. Be able to assess the real situation sometimes with limited information in hand in order to make an independent decision about the suppliers’ integrity and compliance standards
• Be responsible for site-level/ supplier remediation of high-severity issues identified in assessments, or external sources (i.e., whistle-blower, media alerts, worker voice)
• Assist with creation of investigation plans to determine root cause, and leads the remediation efforts with CSR while maintaining communication with leadership and impacted stakeholders