Have you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Senior Program Manager who will be responsible for keeping our market place safe and customers delighted through innovative ideas. Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build trust of our customers and sellers. Amazon hires the brightest minds, are you one of them? At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and intelligence driven people. The ideal candidate is expected to operate with significant autonomy and discretion, influences internal & external teams. He/She will possess leadership experience in Quality and Delivery Excellence domain with respect to best in class real-time mechanisms and work with high performing teams across the globe. The individual must be capable to support and own proactive tactical & strategic management responses to address unique challenges. In this role you will experience a wide range of problem solving situations that require long term solutioning. We expect you to: - Set long-term vision and direction for team projects. - Scale strategies and expand past immediate department. - Solve the most complex and ambiguous projects of the broader organization. - Comfortably and skillfully flex among various tools according to the problem and data. - Derive recommendations from analysis that have impact on multiple teams and provide significant business value. - Understanding and adaptation of Quality Strategies according to the nature of our problems. - Influence other teams to ensure deadlines are met; hold stakeholders accountable. - Effectively manage project resources; create solutions to unexpected obstacles and re-allocate resources as necessary. - Work and represent the team on multi-team projects. - Interact with other teams to ensure coordination of efforts throughout the project and obtain buy-in as needed. - Influence development roadmap(s) to build scale and automation into execution, reporting and analysis. Key job responsibilities - Set long-term vision and direction for team projects. - Scale strategies and expand past immediate department. - Solve the most complex and ambiguous projects of the broader organization. - Comfortably and skillfully flex among various tools according to the problem and data. - Derive recommendations from analysis that have impact on multiple teams and provide significant business value. - Understanding and adaptation of Quality Strategies according to the nature of our problems. - Influence other teams to ensure deadlines are met; hold stakeholders accountable. - Effectively manage project resources; create solutions to unexpected obstacles and re-allocate resources as necessary. - Work and represent the team on multi-team projects. - Interact with other teams to ensure coordination of efforts throughout the project and obtain buy-in as needed. - Influence development roadmap(s) to build scale and automation into execution, reporting and analysis. - Continuously build network of talent inside and outside of company. - Create mechanisms to quickly on-board new talent to the organization; mentor others. - Set and balance goals across team, optimizing performance against department goals and employee development. ### Basic qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience defining program requirements and using data and metrics to drive improvements - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of program or project Management experience - 5+ years of delivering cross functional projects experience - Bachelor's degree in a quantitative field (engineering, economics, math, and statistics), business or equivalent - 6+ years of leading large complex programs experience - Minimum of 12 years of work experience in Operations Management/ Quality/ACES/Delivery Excellence ### Preferred qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Strong commitment to exceptional customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment - Ability to work swiftly and successfully in a dynamic, ambiguous environment - Ability to meet tight deadlines and prioritize workloads - Experience with making large scale decisions for a network of sites - Proven experience utilizing SQL, Microsoft Excel and dealing with large sets of data - Proven working knowledge of Six Sigma tools and Lean techniques Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.