Program Manager II, ShipTech

Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, come join us at Amazon. ShipTech is the connective tissue, which connects Transportation Service Providers, First Mile, Middle Mile, and Last Mile to facilitate the shipping of billions of packages each year. Due to criticality of the ShipTech systems, world-wide (WW) Amazon business organizations work with ShipTech every year to deliver their programs for network expansion, operational efficiency improvement, new feature delivery to enhance customer/operator experience, compliance asks, etc. WW requestors submit intakes to deliver: (1) on-boarding new shippers, carriers, and services to the shipping network, (2) facilitating package movement and tracking in Amazon and third-party (3P) network, (3) changes in carrier artifacts like a label and manifest, (4) carrier configurations like routing codes, account ids, and (5) custom tech-builds for meeting business specific asks delivered by ShipTech every year (6) support improvement in the quality of Amazon’s worldwide shipment infrastructure by defining the usage, configuration, and standardization of transportation milestones We are looking for a Program Manager to be a part of our effort to drive program for improving visibility and tracking capabilities for Amazon shipments. Our mission is to be a partner and enabler to Amazon Operations by improving shipment tracking logic and capabilities for different legs of logistics, customer messaging, validation of transportation milestones, enable logic for automated shipment workflows and improve quality of shipment tracking within and outside Amazon partners. This role gives an opportunity to work closely with Business team, Operations stakeholders, Tech teams, recipient experience teams and Senior Leaders to manage and deliver for Amazon businesses.

Key job responsibilities Key job responsibilities

1. Drive improvement in worldwide shipment infrastructure by defining the usage, configuration, and standardization of transportation milestones.
2. Drive initiatives to improvement accuracy of shipment visibility for improving improve customer experience
3. Conducting evaluation of existing workflows and drive initiative to be Amazon central authority on workflows
4. Identify and execute data driven workstreams to identify gaps in current infrastructure (Both tech and business rules) and define future state along with roadmap
5. Improve the worldwide customer experience and operations visibility through accurate and informative delivery status of milestones.
6. Execute our program and project initiatives, while providing great internal customer support and driving consistency, help us continue to support our initiatives, and identify process improvement opportunities
7. Work with a variety of cross-organizational stakeholders which includes worldwide Transportation, ATS, AMZL, Customer Service, Customer Experience, Product, and Tech teams.