Have you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Program Manager who will be responsible for keeping our market place safe and customers delighted through innovative ideas. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and intelligence driven people. The ideal candidate is expected to operate with significant autonomy and discretion, influences internal & external teams. They will possess leadership experience in Quality and Process Excellence domain with respect to best in class real-time mechanisms and work with high performing teams across the globe. The individual must be capable to support and own proactive tactical & strategic management responses to address unique challenges. In this role you will experience a wide range of problem solving situations that require long term solutioning. ACES program manager will be responsible for driving global initiatives/process improvement programs focused on reducing cost by improving efficiency, improve quality of operations and improve customer experience. This position requires proven leadership ability to facilitate and drive projects resulting in process optimization, cost reduction, customer experience improvement, as well as the ability to teach those methods to other managers and associates in order to foster a culture of continuous improvement. Key responsibilities associated with this position include the following: 1. Program Management: a. Works with leadership team to drive critical business improvement initiatives. b. Manages multiple simultaneous projects requiring frequent communication, organization/time management and problem solving skills. d Demonstrates discretion in coordination of project scoping and selection to align with business objectives. f. Communicates across all levels on project and program progress. 2. Process Improvement: a. Leads business critical high impacting projects for the vertical through Lean six sigma, data analytics, Automation & AI/ML and deliver results within planned timelines and with expected measurable output. b. Supports project teams/team members as-needed to improve processes, provide project intervention and coaching, etc. c. Drives continuous improvement culture through delivery of content and training on Lean Six Sigma, Continuous Improvement Root Cause Analysis, etc. Key job responsibilities 1. Identify opportunities for improvement in registration and compliance processes and apply Lean Six Sigma, data analytics &automation expertise in solving complex business problems 2. Lead improvement projects, influence other teams to ensure deadlines are met; hold stakeholders accountable and deliver results within the stipulated timelines 3. Influence development roadmap(s) to build scale and automation into execution, reporting and analysis. 4. Comfortably and skillfully flex among various tools according to the problem and data. ### Basic qualifications - 4+ years of program or project management experience - 4+ years of working cross functionally with tech and non-tech teams experience - 4+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - Experience of Six Sigma/ Lean analytical techniques ### Preferred qualifications - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.