We are seeking a highly skilled and experienced Program Manager to join our Audits and Insights team. The successful candidate will be responsible for overseeing program and change management initiatives, evaluating audit requests, developing sampling strategies, and maintaining the overall health of our audit programs. This role requires a strategic thinker with strong analytical skills and the ability to engage effectively with stakeholders at all levels. Key job responsibilities 1. Program and Change Management: - Lead program and change management initiatives for the Audits and Insights team - Develop and implement strategies to improve audit processes and methodologies - Manage the transition of new audit procedures and tools across the organization 2. Spearhead AI and Automation Strategy for Audits: - Design and implement workflow automation solutions to enhance program efficiency and effectiveness - Develop a comprehensive AI & Automation roadmap for audit processes - Identify key areas for AI & Automation integration (risk assessment, anomaly detection, etc.) - Align AI & Automation initiatives with overall audit objectives and compliance requirements - Partner with policy program owners to prioritize AI projects 3. Audit Intake and Risk Analysis: - Evaluate incoming audit requests based on comprehensive risk impact analysis - Prioritize audit engagements according to organizational risk exposure and potential impact - Collaborate with key stakeholders to determine the scope and objectives of each audit 4. Sampling Strategy Development: - Demonstrate a thorough understanding of various sampling methodologies and their applications in auditing - Apply advanced statistical knowledge to design and implement robust sampling methodologies for various audit types based on risk impact analysis. - Ensure that sampling strategies align with audit objectives and provide statistically valid results 5. Audit Program Health Management: - Monitor and track the overall health and performance of audit programs - Develop and maintain key performance indicators (KPIs) for measuring audit program effectiveness - Identify areas for improvement and implement corrective actions as needed 6. Stakeholder Engagement: - Engage with internal and external stakeholders to gather feedback on audit processes and results - Facilitate communication between the audit team and various business units - Present audit findings and recommendations to senior management About the team Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits. ### Basic qualifications - Bachelor's degree - Bachelor's degree in Technology, Business Administration, Finance, Accounting, or a related field - 7+ years of experience in program management, preferably in audit or risk management roles - Strong understanding of risk assessment methodologies and audit processes - Excellent analytical and problem-solving skills - Proven ability to manage complex projects and drive change in large organizations - Outstanding communication and interpersonal skills, with the ability to influence stakeholders at all levels - Proficiency in data analysis and statistical sampling techniques - CA / CMA or CPA qualified with minimum 2 years of corporate experience. ### Preferred qualifications - Experience in driving end to end delivery, and communicating results to senior leadership - Experience leading process improvements - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.