Program Manager - Enterprise Partnership (Customer Transition Governance)

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Program Manager – Enterprise Partnerships (Customer Transition Governance) acts as a strategic enterprise partner, collaborating across Departments, Global Sales and Marketing, Customer Experience, and operational teams.

You will serve as a necessary integrator and influencer, responsible for leading programme management and execution of complex, cross-functional initiatives that ensure growth, improve customer experience, and lead enterprise transformation. A primary focus includes operationalizing and scaling the Customer Transition Governance Framework, ensuring alignment across functions and enabling effective executive decision-making.

You will report to the Manager GEBS Business Operations Customer Care and have dotted line reporting to Enterprise Partnerships and Mergers & Acquisitions within our Supply Chain Strategy & Planning organization, location are India & Poland , preferably within proximity to a Rockwell Automation facility.

Your Responsibilities:

- Be a trusted enterprise partner, connecting business, customer, and operational priorities across departments

- Lead complex, cross-functional programmes from initiation through delivery

- Drive execution of initiatives that support enterprise growth, channel strategy, and customer experience outcomes

- Translate strategic goals into clear programme plans, milestones, and execution frameworks

- Lead the Customer Transition Governance Framework, ensuring consistent application across regions and segments

- Establish governance, decision pathways, and accountability models for customers transitioning from or to a direct engagement