Program Manager, Amazon Now

Role Overview

The L5 Program Manager at Amazon Now is responsible for strategically planning, leading, and executing small to medium-scale projects and programs that drive operational excellence across Amazon Now's ultra-fast delivery network. This role focuses on managing dark store operations, scaling initiatives, and ensuring seamless execution of key programs that impact customer experience and operational efficiency.

Key Responsibilities

Program Execution & Delivery

Own and manage lifecycle activities for 2-3 medium-sized programs simultaneously, driving end-to-end delivery from conception to implementation Develop and execute project plans, securing resources and managing implementation across cross-functional teams Track tasks, deliverables, deadlines, and milestones through regular status checks with stakeholders Make appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholders Stakeholder Management & Collaboration

Partner with Operations, Supply Chain, Finance, Procurement, and other cross-functional teams to align on program objectives Clearly communicate goals, roles, responsibilities, and desired outcomes to all stakeholders Provide fortnightly status updates to leadership on program progress, team readiness, challenges, and support requirements Influence without authority by building trust and consensus across multiple teams

Key job responsibilities Operational Excellence & Process Improvement

Identify pain points and opportunities for process optimization within dark store operations Drive continuous improvement initiatives using data-driven decision-making and root cause analysis Implement best practices and standardized processes to support scalability Manage Business Continuity Plan (BCP) situations and develop mitigation strategies Data Analysis & Reporting

Use data and metrics to drive improvements and measure program success Conduct deep dives into operational metrics to identify trends and areas for improvement Create executive-level reports and presentations for senior leadership Track and report on Key Performance Indicators (KPIs) relevant to program objectives Launch & Scale Management

Support new marketplace and dark store launches, coordinating with multiple teams Manage launch readiness activities including resource onboarding, fund transfers, and team coordination Document learnings from launches and scale initiatives to enrich organizational knowledge Drive strategic change across broader operations teams