Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Product Support Specialist — LeasingOS Portfolio Management
About the role
LeasingOS is a fast-growing product within JLL’s leasing technology portfolio, and we are scaling our product and support function rapidly as we extend it across the business. As a Product Support Specialist, you will serve as a product expert for the Portfolio Management capabilities of LeasingOS - the connective tissue between our brokers and the product. You will represent Portfolio Management to our users, train brokers to use it effectively, and uphold a consistently high standard of quality and service across our lease abstraction work.
This role demands exceptional attention to detail. As we transition lease abstraction toward an AI-driven process, accuracy is non-negotiable: you will be relied on to spot issues in lease data that others miss and to keep the quality of our output high.
As the Product Support Specialist, you will be responsible for:
Acting as the product subject-matter expert for the Portfolio Management section of LeasingOS, and delivering training and walkthroughs that help brokers adopt and get value from it
Conducting detailed quality review of abstracted lease data, identifying discrepancies and resolving issues to maintain a high standard of accuracy and service
Supporting the lease abstraction process by serving as a point of contact for our offshore abstraction team, resolving their questions to keep delivery moving smoothly
Resolving recurring user queries through our support channels, providing consistent, professional and timely responses
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Managing broker expectations on abstraction timelines, handling time-sensitive conversations with professionalism and care
Supporting stakeholder communication on topics including pricing and product vision
Sounds like you?
Experience in lease abstraction or lease administration, with the demonstrated ability to spot issues and discrepancies in lease data
Exceptional attention to detail and a strong commitment to quality of work and service
Excellent interpersonal and communication skills, including the confidence to manage demanding or time-pressured conversations and keep them productive
Comfortable managing expectations and competing priorities in a fast-paced environment
Comfort with, and interest in, AI-supported workflows
Self-directed, with a bias toward continuous learning and initiative
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
55,000.00 – 70,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
Remote –Atlanta, GA, Austin, TX, El Paso, TX, Houston, TX, Knoxville, TN, Memphis, TN, Nashville, TN, Oklahoma City, OK
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
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