Product Support Representative - Securities Finance (Pune Location)

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Product Support Representative - Securities Finance (Pune Location)

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role

As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

About the team

FIS® Securities Finance Suite provides a holistic set of products and services that addresses the needs of the financing market. Our products levels the siloes and eliminates redundant, inefficient processes so you can maximize top line returns. With a global platform and a real-time view, you can efficiently utilize and optimize inventory across the firm to monetize your assets, make more informed trading decisions and manage collateral more effectively helping clients guard against regulatory risk by eliminating manual processes and errors through increased automation and connectivity.

This team is a collection of highly specialized, self-motivated and collaborative professionals spanning a range of functional & technical disciplines:

software development, data researchers, market & application specialists and product support & management.

What you will be doing

Provide in-depth product support to FIS clients by resolving incoming inquiries

Troubleshoot problems with malfunctioning software applications and recommends corrective action Respond to customer product inquiries via telephone or in written internet-based email or chat sessions

Document customer information and recurring technical issues to support product quality programs and product development Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes