Product Support Manager, Google Pay India

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.

• 5 years of experience in a technical project management or a customer-facing role.

Preferred qualifications:

• Experience leading end-to-end programs from concept to deployment in fast-paced, ambiguous, or startup-like environments.

• Deep experience supporting, troubleshooting, and driving solutions for UPI-based platforms and products within the Financial Services or Fintech industry.

• Extensive experience in business process mapping and implementing innovative solutions using AI and automation to serve millions of users efficiently while maintaining high-quality standards.

• Proven track record of resolving complex, multi-party escalations in high-stakes environments.

• Ability to lead and influence diverse cross-functional teams and external partners to drive a cohesive support strategy.