Product Support Engineer - L2

About the job

Job Title: Product/Tech Support Engineer -L2

About Signzy

Signzy is an AI-powered RPA platform designed for financial services. Our platform can automate even the most complex workflows and decision-making processes into real-time APIs. Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over 200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in India and a top 3 acquiring bank in the US. We have strong global partnerships, including with Mastercard, and offices in New York and Dubai, serving customers worldwide. Our product team of 120+ people is based in Bangalore, building cutting-edge global AI products. Working at Signzy At Signzy, we embrace technology and innovation to develop outstanding products. We're a tech-savvy team backed by investors passionate about creating innovative solutions. Join us and be part of the future of financial services technology! Job Description As a Product/Tech Support Engineer at Signzy, you will play a critical role in ensuring the smooth operation of the system by diagnosing, troubleshooting, and resolving technical issues. This role involves working closely with both internal and external stakeholders to provide high-quality support, ensuring compliance and security in financial transactions. Job Requirements

• Experience in troubleshooting production issues in SaaS / fintech systems.- Strong understanding of REST APIs, request/response handling, and hands-on experience with Postman.- Basic knowledge of n8n workflows & JavaScript (like conditions, functions etc..) for debugging.- Comfortable working with Linux environments, logs, and basic scripting.- Understanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting).- Working knowledge of AWS (IAM, S3, EC2) and SSL/TLS certificate management.- Experience with Docker - running and troubleshooting containers, reading container logs.- Experience with Kubernetes and Helm - navigating clusters, inspecting pods/deployments/services, and reading logs via kubectl.- Familiarity with observability tools (Kibana, Grafana, Prometheus) for log and metrics analysis.- Strong problem-solving skills and ability to handle client-facing technical support scenarios.

Soft Skills:

• Excellent problem-solving skills with a methodical approach.- Strong written and oral communication skills, able to explain technical solutions in simple terms.- Ability to provide step-by-step technical help, both written and verbal.- Experience in customer service or support roles, with an ability to manage multiple priorities.