About the job Job Title: Product/Tech Support Engineer - L2 About Signzy Signzy is an AI-powered RPA platform designed for financial services. Our platform canautomate even the most complex workflows and decision-making processes into real-time APIs.Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in Indiaand a top 3 acquiring bank in the US. We have strong global partnerships, including withMastercard, and offices in New York and Dubai, serving customers worldwide. Our product teamof 120+ people is based in Bangalore, building cutting-edge global AI products. Working at Signzy At Signzy, we embrace technology and innovation to develop outstanding products. We're atech-savvy team backed by investors passionate about creating innovative solutions. Join usand be part of the future of financial services technology! Job Description As a Product/Tech Support Engineer at Signzy, you will play a critical role in ensuring thesmooth operation of the system by diagnosing, troubleshooting, and resolving technical issues.This role involves working closely with both internal and external stakeholders to providehigh-quality support, ensuring compliance and security in financial transactions. Job Requirements Experience in troubleshooting production issues in SaaS / fintech systems.Strong understanding of REST APIs, request/response handling, and hands-on experience with Postman.Basic knowledge of n8n workflows & JavaScript ( like conditions, functions etc..) for debugging.Comfortable working with Linux environments, logs, and basic scripting.Understanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting).Basic exposure to cloud (AWS IAM, S3) and SSL/TLS certificate management.Familiarity with observability tools (Kibana, Grafana, Prometheus) for log and metrics analysis.Strong problem-solving skills and ability to handle client-facing technical support scenarios. - Soft Skills: - Excellent problem-solving skills with a methodical approach.- Strong written and oral communication skills, able to explaintechnical solutions in simple terms.- Ability to provide step-by-step technical help, both written and verbal.- Experience in customer service or support roles, with an ability to managemultiple priorities. - Additional: - Bachelors degree in Information Technology, Computer Science, or relevantfield.- Experience in supporting API and digital KYC in financial institutions is highlydesirable.- Startup experience is a plus. This is your opportunity to work with cutting-edge technology in the financial services industryand play a pivotal role in ensuring the integrity and security of financial transactions. Earn certifications in these skills Learn VLSI Learn AI in Data Science Learn Business Communication Learn Git & Github Learn UI & UX Design Learn Product Management Salary Probation: Duration: Salary during probation: After probation: Annual CTC: Competitive salary Number of openings 1 Editor’s note Information above is Internshala's interpretation and paraphrasing of what we found on the shared link. Apply now Additional Questions × Close Sign up to continue Candidate sign up Sign up/ Login with Google Sign up with Email OR Email Password First Name Last Name Sign up By continuing as a candidate, you agree to our T&C. Already registered? Login var to_show_recaptcha = 0; Sign up to continue Candidate sign up Sign up/ Login with Google Sign up with Email OR Email Password First Name Last Name Sign up By continuing as a candidate, you agree to our T&C. Already registered? Login var to_show_recaptcha = 0; var to_trigger_already_applied_btn_ga = 0; Product Support Engineer - L2 Signzy Vadodara Start Date Starts Immediately CTC (ANNUAL) Competitive salary Competitive salary Experience No experience required No experience required Apply By Not Provided Posted few hours ago Fresher Job Be an early applicant Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Copy link Apply now Apply now About the job Job Title: Product/Tech Support Engineer - L2 About Signzy Signzy is an AI-powered RPA platform designed for financial services. Our platform canautomate even the most complex workflows and decision-making processes into real-time APIs.Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in Indiaand a top 3 acquiring bank in the US. We have strong global partnerships, including withMastercard, and offices in New York and Dubai, serving customers worldwide. Our product teamof 120+ people is based in Bangalore, building cutting-edge global AI products. Working at Signzy At Signzy, we embrace technology and innovation to develop outstanding products. We're atech-savvy team backed by investors passionate about creating innovative solutions. Join usand be part of the future of financial services technology! Job Description As a Product/Tech Support Engineer at Signzy, you will play a critical role in ensuring thesmooth operation of the system by diagnosing, troubleshooting, and resolving technical issues.This role involves working closely with both internal and external stakeholders to providehigh-quality support, ensuring compliance and security in financial transactions. Job Requirements Experience in troubleshooting production issues in SaaS / fintech systems.Strong understanding of REST APIs, request/response handling, and hands-on experience with Postman.Basic knowledge of n8n workflows & JavaScript ( like conditions, functions etc..) for debugging.Comfortable working with Linux environments, logs, and basic scripting.Understanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting).Basic exposure to cloud (AWS IAM, S3) and SSL/TLS certificate management.Familiarity with observability tools (Kibana, Grafana, Prometheus) for log and metrics analysis.Strong problem-solving skills and ability to handle client-facing technical support scenarios. - Soft Skills: - Excellent problem-solving skills with a methodical approach.- Strong written and oral communication skills, able to explaintechnical solutions in simple terms.- Ability to provide step-by-step technical help, both written and verbal.- Experience in customer service or support roles, with an ability to managemultiple priorities. - Additional: - Bachelors degree in Information Technology, Computer Science, or relevantfield.- Experience in supporting API and digital KYC in financial institutions is highlydesirable.- Startup experience is a plus. This is your opportunity to work with cutting-edge technology in the financial services industryand play a pivotal role in ensuring the integrity and security of financial transactions. Earn certifications in these skills Learn VLSI Learn AI in Data Science Learn Business Communication Learn Git & Github Learn UI & UX Design Learn Product Management Salary Probation: Duration: Salary during probation: After probation: Annual CTC: Competitive salary Number of openings 1 Editor’s note Information above is Internshala's interpretation and paraphrasing of what we found on the shared link. Apply now Additional Questions × Close Sign up to continue Candidate sign up Sign up/ Login with Google Sign up with Email OR Email Password First Name Last Name Sign up By continuing as a candidate, you agree to our T&C. Already registered? 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