Product Support Consultant

info_outlineXNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 5 years of experience in a project or program management, consulting, or client-facing role.

• Ability to work non standard working hours in line with customer requirements.

• Ability to communicate in English fluently, to support the customers and stakeholders in the region.

Preferred qualifications:

• Experience using Google Ads or other online advertising solutions and the media landscape.

• Experience in technical troubleshooting or customer support, and ability to own experience and solutions.

• Experience in business analytics to conduct analysis, develop dashboards, and make recommendations.

• Experience in managing and influencing stakeholders.

• Ability to develop comprehensive perspectives on customer-focused solutions along with excellent problem-solving skills.

• Excellent communication and stakeholder management skills, with the ability to work in a collaborative environment.