Job Description Summary Responsible for the day-to-day support and maintenance of the Messaging/Presence application systems in operation escalated from tier 1/2 levels. This includes tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsible for coaching and mentoring less experienced team members. In depth functional knowledge of the application(s) supported and interdependencies. Provide on-call support for tier 2/3 related issues (including weekend on-call responsibilities). Participate in team project work including BAU project activities such as mergers/acquisitions/diverstitures. Microsoft 365 administration, Exchange hybrid environments, Microsoft Teams (including Voice), Power Platform, Azure AD, Intune, Microsoft Defender, PowerShell scripting, and cloud infrastructure architecture, Microsoft Copilot IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.