Product Manager- Savings Account

About the job

The Product Manager- Savings Account will lead the development, management, and digital transformation of the Banks Savings Account portfolio. The role involves end-to-end ownership of product lifecycle, customer journeys, process optimization, regulatory compliance, and profitability, with a sharp focus on enhancing customer experience and driving business growth across segments.

Overall Job Description Product & Portfolio Management

• Develop and execute the product roadmap and strategy for Savings Accounts
• Leverage AI/ML models for customer segmentation, propensity scoring, and personalization
• Manage product variants across Retail, Salary, TASC, Government and Household segments
• Conduct market research, peer benchmarking, and trend analysis for product improvements
• Define product features, benefits, pricing, and value propositions
• Drive acquisition, activation, engagement, and retention strategies
• Monitor portfolio metrics such as CASA growth, balances, profitability, and customer mix
• Build business cases and track performance against targets

Customer Journey & Digital Ownership

• Own end-to-end customer journey (onboarding servicing lifecycle engagement)
• Integrate AI-powered onboarding journeys (eKYC automation, document verification, fraud detection)
• Work closely with Technology and Operations teams to simplify customer journeys and improve service delivery
• Ensure seamless and intuitive mobile and web experiences
• Incorporate Voice of Customer (VoC) insights into journey improvements

Policy, Process & Governance

• Review and enhance SOPs, product policies, T&Cs, and process documentation
• Drive intelligent process automation (IPA/RPA + AI) for account opening and servicing
• Use AI-based anomaly detection to identify process inefficiencies and risks and redesign them
• Standardize and digitize processes to ensure efficiency, scalability, and consistency
• Define and monitor process KPIs and performance metrics
• Develop real-time process monitoring dashboards with AI alerts

Regulatory Compliance & Risk Management

• Ensure adherence to RBI regulations, KYC/AML norms, and internal policies