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We are currently seeking a Product Manager - Microsoft Dynamics CRM & Field Service to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Job Title
Product Manager – Microsoft Dynamics CRM & Field Service
Job Summary
We are looking for a dynamic and experienced Product Manager to lead the vision, strategy, and delivery of Microsoft Dynamics CRM and Field Service modules. This role requires strong collaboration with cross-functional teams, stakeholder engagement, and a deep understanding of product lifecycle management to drive business value and user satisfaction.
Key Responsibilities
Own and drive the product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational priorities
Manage and prioritize the product backlog based on business value, customer feedback, and strategic goals
Engage with internal and external stakeholders to gather, analyze, and refine requirements
Collaborate closely with development and QA teams to:
Define clear acceptance criteria
Ensure high-quality delivery aligned with expectations
Monitor product performance, usage, and adoption metrics, and recommend improvements
Lead release planning, including sprint planning and go-live coordination
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Facilitate continuous feedback loops to drive product enhancements and innovation
Ensure alignment between business needs and technical implementation
Required Skills & Experience
8+Years of Strong background in IT project/program management, preferably with exposure to:
Microsoft Dynamics CRM
Dynamics 365 Field Service
Excellent communication and stakeholder management skills, with the ability to bridge business and technical teams
Proven ability to manage multiple priorities in a fast-paced, evolving environment
Experience with Agile and Waterfall methodologies
8+Years of Hands-on experience with tools such as:
Azure DevOps
Jira or similar work management tools
Strong analytical and problem-solving abilities
Preferred Qualifications
Experience working on Dynamics 365 implementations or enhancements
Understanding of customer service operations or field service processes
Exposure to product analytics and KPI tracking
Experience in cross-functional and global team environments
Key Competencies
Product ownership and strategic thinking
Stakeholder engagement and communication
Adaptability and prioritization
Collaboration and team-oriented mindset
Continuous improvement and innovation focus
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
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