Description Global Accounts Receivable (GAR) is seeking a Product Manager with a passion for process simplification, AI-driven automation, and operational excellence. This role is central to our mission of eliminating complexity across global AR operations —driving standardization, intelligent automation, and measurable efficiency gains across Amazon Business, AWS, Retail, and other business channels. You will lead the charge in simplifying how work gets done. You will partner with Global Process Owners, service center leaders, and engineering teams to identify high-friction processes, design simplified workflows, and deploy AI and automation solutions that scale globally. This is not a maintain-the-status-quo role, it is a transformation role for someone who sees complexity as an opportunity to innovate. Key Job Responsibilities • Own the process simplification roadmap for assigned AR domains—identify friction, drive standardization, and eliminate unnecessary complexity across global service centers • Champion AI-first thinking—partner with engineering and FinOps teams to translate simplification opportunities into scalable automation • Support Human-in-the-Loop (HITL) design and drive adoption of Work Center as the unified platform for directed work • Drive end-to-end product lifecycle execution—research, requirements, roadmap development, and launch • Write clear Business Requirements that articulate simplification outcomes and automation opportunities • Partner with Global Process Owners across AB, AWS, Retail, and other channels to align priorities and drive adoption • Support migration from legacy tools to new platforms with thorough UAT and change management • Define and track metrics that measure impact—cycle time reduction, automation rates, error elimination • Navigate complex matrixed relationships with service center stakeholders operating under tight SLAs • Influence without authority—use data and results to build trust and drive transformation Basic Qualifications • 5+ years of product management, program management, or process improvement experience • Bachelor's degree or equivalent • Experience owning and driving product roadmap strategy and definition • Experience with end-to-end product delivery and feature tradeoffs • Demonstrated success driving process standardization or simplification initiatives • Strong analytical skills with ability to use data to identify opportunities and measure impact Preferred Qualifications • Experience with AI/ML solution deployment in finance or operations (e.g., intelligent document processing, workflow automation) • Experience with process mining tools (Celonis, UiPath) or RPA technologies • Lean Six Sigma certification or equivalent process excellence credentials • Experience in Accounts Receivable, Accounts Payable, Order-to-Cash, or Shared Services operations • Track record of influencing without authority in matrixed organizations • Familiarity with Amazon Connect, workflow orchestration platforms, or case management systems AI-Native Skills (Highly Desired) • Experience using at least one no-code / low-code platform (e.g., Bubble, Webflow, Airtable, Notion, Zapier, Make, Voiceflow, Retool, etc.) • Familiarity with AI-powered tools such as chatbot builders, workflow automation with AI, or no-code AI agent platforms • Strong understanding of how to structure prompts, workflows, and user journeys without coding • Comfortable thinking in terms of APIs, data fields, and simple logic (conditions, triggers, actions) • Ability to translate business requirements into functional solutions and user-friendly interfaces • Good communication skills and experience explaining technical concepts to non-technical stakeholders Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. Key job responsibilities • Drive the execution of all processes in the product lifecycle, including research and analysis, planning, requirements and roadmap development, and product launch • Translate product strategy into detailed requirements for prototyping and final development by engineering teams • Think Big and communicate complex ideas clearly using data and analytics. • Build, maintain and enhance intake mechanism for tools feedback, enhancement requests and production issues. • Write comprehensive Business Requirement Documents that support the development on the application. • Work with the cross-functional teams to manage prioritization. • Perform stakeholder management through daily, weekly, monthly and quarterly engagement across levels, businesses and service centers. • Partner with the technology teams to groom, prioritize (through business impact) and execute the application roadmap, while managing the backlog. • Build, maintain and continuously review/improve access and operations controls. • Support migration of channels from legacy tools to new tools ensuring thorough UAT and PVT. • Ensure reliable operations of the tools to support global teams. • Develop and maintain comprehensive documentation and process assets for the tools usage, provide support for the operations and support systems training to the users. • Partner with the reporting team to define metrics, create reporting mock-ups, write requirements, support data availability and track reporting delivery. • Identify gaps in the technology and work with the teams to drive improvements. • Anticipate, measure and mitigate risks to the operations from technology changes. • Manage the project progress and report regular status. • Drive adoption of the AR tools through change management, leveraging data. ### Basic qualifications - 5+ years of product or program management, product marketing, business development or technology experience - Bachelor's degree or equivalent - Experience with feature delivery and tradeoffs of a product - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience as a product manager or owner ### Preferred qualifications - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders - Experience owning technology products - Experience in accounts receivable or account payable, or experience in multiple finance and accounting roles - Do you have experience working in the Financial Operations / Accounts Receivable domain? Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.