We're looking for Product Managers! Responsibilities You will be a significant contributor togrowth story and responsible for driving forward the product roadmapYou will be deeply engaged in understanding our customers, prioritizing pain points to solve, converting them into detailed stories, and seeing them through to releasesYou would also spend a lot of time understanding our competitive landscape, and our unique approach to the problems we solveBased on the experience you bring to the table you will gain ample ownership in defining and measuring the outcomes of your craftThis is an exceptional opportunity for a seasoned product professional to make a lasting impact, shape the future of our product, and revolutionize the way helpdesk solutions operateDrive initiatives org wide - Work with a cross-functional team of marketers, support engineers, and customer success managers, sales and marketing to ensure maximum reach and implement product changes that will increase signups and improve conversionsAvoid information asymmetryEducate, not informIdeate - Pick problems to solve based on empathy towards customer pain points, and stakeholder asksIdeas that get picked are usually the ones with the best-articulated problem statements and cleverly crafted solutionsMarket and competitive research is a big part of this processPrioritize and balance - Customers demand value, stakeholders expect speed, and engineers crave perfectionEnsuring a mixed bag of items in the roadmap with optimal use of scarce resources is key to succeeding in this roleBuild - Define product specifications that start with the why , are comprehensive in coverage, and yet succinct in readabilityWork with a cross-functional team of architects, engineers, and designers to ship the productYou will be responsible for scope, schedule, and qualityDelight - Product enhancements aren't just about enhancing the product's capabilitiesYou will be a significant contributor to growth story and responsible for driving forward the product roadmapYou will be deeply engaged in understanding our customers, prioritizing pain points to solve, converting them into detailed stories, and seeing them through to releasesYou would also spend a lot of time understanding our competitive landscape, and our unique approach to the problems we solveBased on the experience you bring to the table you will gain ample ownership in defining and measuring the outcomes of your craftThis is an exceptional opportunity for a seasoned product professional to make a lasting impact, shape the future of our product, and revolutionize the way helpdesk solutions operate Qualifications Excellent communication and interpersonal skills Strong documentation and presentation skillsExcellent analytical skills - ability to disambiguate, break down and compartmentalize complex topics Opinions, conviction, and ability to drive discussions, build consensus and get buy-insProven track record of building products from the ground up and scaling them successfully (1-10 journey)Ability to arrive at simple and intuitive solutions that are best suited for DIY productsDeep understanding of customer journey mapping, user segmentation, and targeting strategiesProficiency collaborating closely with leadership to deliver successful outcomesStartup / entrepreneurial experience is a plusExperience building helpdesk solutions is a huge plusPreferably Helpdesk solutions/CRM products (*Note: This is a requirement for one of Scoutit's clients) Skills: competitive landscape,building,customer