Product Documentation Specialist

About the job

Job Description Job Title :- Product Documentation SpecialistDepartment Department:- Customer ExperienceExperience :- 2 to 5 years Job Overview We are looking for a detail-oriented and technology-savvy Product Documentation Specialist to join our growing team. You will be responsible for creating, maintaining, and continuously improving user-facing and internal documentation for our product suite - working at the intersection of product, engineering, and customer success. This role goes beyond traditional technical writing. You will leverage AI tools to accelerate content creation, build scalable documentation systems, and contribute to knowledge management across the organisation. We expect someone who is self-driven and creative - someone who doesnt wait to be told what needs improving, but proactively identifies opportunities to present product information in new and more effective ways. This is a role for someone who thinks about documentation as a product in itself and takes genuine pride in transforming complex information into experiences that help customers succeed. Roles and Responsibilities Documentation Creation & Maintenance

• Author and maintain user manuals, how-to guides, onboarding content, release notes, and FAQs for product features.
• Write in-product microcopy - tooltips, error messages, and contextual help text - in collaboration with UX designers.
• Uphold a consistently high editorial bar: documentation must be accurate, clearly written, logically structured, and appropriate for its audience before publication.
• Conduct periodic content audits to identify outdated, redundant, or missing documentation, and prioritise improvements proactively.
• Go beyond maintenance - actively look for opportunities to transform how information is presented: propose and pilot new formats, channels, or approaches - interactive walkthroughs, embedded help, short-form video, annotated flows - without waiting to be asked.

AI-Augmented Writing & Tooling

• Use AI writing tools (such as Claude, ChatGPT, and similar) to generate, iterate, and accelerate documentation production.
• Apply prompt engineering techniques to produce accurate, on-brand first drafts and structured content outlines.
• Review, fact-check, and take full ownership of all AI-generated content - technical accuracy and editorial quality are non-negotiable.
• Build and maintain a shared prompt library and AI workflow templates for the documentation team.
• Evaluate and recommend new AI or documentation tools that can improve team productivity and content quality.

Structured Content & Knowledge Architecture