Role Overview As a Product Business Analyst within the Digital Transformation team, you will play a critical role in supporting the design, development, and continuous improvement of our digital insurance products. You will work closely with Product Managers, UX teams, Engineering, and key stakeholders to translate customer needs and business requirements into scalable product solutions. You will be responsible for gathering and documenting requirements, collaborating with stakeholders, optimizing processes, and ensuring high-quality delivery of features. This role is ideal for someone detail-oriented with strong analytical and communication skills. Key ResponsibilitiesProduct Requirement Management• Collaborate with Product Managers &/or business stakeholders to gather, define, and refine business/product requirements.• Translate business objectives into clear, actionable user stories, workflows and acceptance criteria. • Maintain product documentation such as process flows, release notes, and backlog items.• Manage and groom the product backlog using tools like JIRA, Confluence, or Azure DevOps.• Support the creation and maintenance of project plans, test cases, and go-to-market plans. Stakeholder Collaboration• Act as the bridge between business, product, UX, and technology teams to ensure clarity & alignment.• Facilitate workshops and interviews with internal and external stakeholders to capture pain points and opportunities.• Support product discovery activities (journey mapping, persona definition, MVP scoping.• Provide training and support to internal teams on the use of the new digital systems.• Participate in sprint ceremonies, requirement walkthroughs, and backlog refinement sessions. Process Optimization• Map current (‘as-is’) and future state (‘to-be’) customer journeys and operational workflows.• Identify inefficiencies or manual touchpoints that can be automated or optimized, and propose improvements.• Collaborate with operations and tech teams to streamline processes.Data-Driven Decision Support• Conduct market and competitor analysis to recommend product enhancements.• Track product performance metrics and prepare reports for decision-making.Quality & Testing Support• Support UAT planning and execution by aligning business users and ensuring traceability of requirements.• Validate that product features meet the intended outcomes before go-live.Operational Excellence• Ensure documentation, artifacts, and reporting adhere to team standards.• Create / maintain Standard Operating Procedures (SOPs) and internal process documentation.• Support consistency in delivery across projects through reusable templates and checklists. • Contribute to knowledge-sharing within the product team. Key Qualifications• Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field.• 3–6 years of business analysis experience in digital platforms, preferably in insurance, fintech, or e- commerce.• Experience working in Agile/Scrum environments with cross-functional product squads.• Familiarity with SDLC and product lifecycle practices. Core Skills• Strong analytical and problem-solving skills; proficiency with SQL, Excel, or BI tools is a plus.• Familiarity with customer journey tools (e.g., Miro, Figma, MS Visio) and backlog management systems (e.g., JIRA).• Excellent verbal and written communication skills; able to distill complex information clearly.• Exposure to APIs, product integrations, or digital onboarding flows is a plus.• Understanding of health or general insurance products (quote, bind, issue, claim) is highly desirable.• Experience working in regulated environments or with compliance teams is a plus.• Comfortable navigating ambiguity in fast-evolving, startup-like environments.• Product mindset with a focus on outcomes, not just deliverables.• Exposure to quality standards, process controls, and knowledge management practices, especially from an operational excellence perspective is a plus. Why Join Us?• Work at the forefront of digital insurance transformation in the MENA region.• Be part of a high-impact product team driving innovation in customer experience.• Flexible, collaborative, and diverse team culture.• Opportunities for professional growth and exposure to end-to-end product development.