Provide application support and systems analysis services in procurement systems.
Key Responsibilities:
Aids business in problem solving process to find solutions to issues. Identifies customer needs, researches potential solutions, and makes recommendations. Develops and manages the system testing process. Develops and implements user roles and responsibilities. Defines reporting gaps and solutions. Designs long term maintenance processes for application support including users and roles. Develops application expertise in applicable suites of procurement management system. Develops transition plans for users and systems as improvements and/or upgrades are implemented. Maintains customer care and post implementation change control process. Reviews and configures application changes per defined process. Resolves application issues. Tests upgrades and patches. Follows company’s information technology project management methodology and adheres to project milestones. Develops and trains help desk resources. Develops communications for end users.
Competencies:
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
Cultivates innovation - Creating new and better ways for the organization to be successful.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
Change Management - Applies the Cummins structured process and tool set for engaging individuals and organizations through change to achieve and sustain business results and outcomes.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
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Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Global perspective - Taking a broad view when approaching issues, using a global lens.
System Change Management - Controls the life cycle of all system changes using the required processes and tools enabling beneficial changes to be made with minimum disruption to IT services.
Develop Systems and Processes - Applies systems and processes to improve and complete work; works to eliminate system and process inefficiencies and roadblocks; demonstrates use of structured work documentation such as communication channels, work steps, procedures, checklists, or flow charts.
Procurement Policies, Procedures, Tools - Understands all of the relevant Procurement policies and procedures and complies with them in daily work; Masters all tools required to conduct procurement work. Knows how to access documents in the appropriate Document Management System (DMS) and/or who to ask if clarification or expansion of the information contained in each document is needed.
Procurement Systems - Recognizes linkage to multiple systems such as purchasing order, payment, engineering release, and quality systems; troubleshoots and corrects issues resulting from data issues; writes ad-hoc reports using tools within each application; identifies and documents work flows and system testing; actively participates in implementation process of new purchasing systems including requirements gathering, design, communication, and training.
Education, Licenses, Certifications:
College, university or equivalent degree required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Intermediate experience in information technology, customer service, and training required.
Purchasing Systems Operations Specialist - Indirect
Procurement Applications Testing Support: Understand business requirements, develop and manage the system testing process including preparing test plans, test cases, and test scripts for SAP Ariba changes, upgrades, patches, and change requests.
System & Integration Testing: Conduct system functional and integration testing (SIT), report and track issues/defects, re-test fixes, and prepare test completion reports with recommendations for production deployment.
UAT Facilitation & Documentation: Facilitate User Acceptance Testing (UAT), prepare test artifacts, submit testing activities and status reports, and maintain consolidated requirement and testing documents.
Production Support & Systems Analysis: Provide application support and systems analysis services for purchasing systems, helping business users and IT troubleshoot issues, identify customer needs, research solutions, and make recommendations.
Access Management & Compliance: Support production access management to ensure application compliance with policies, support system auditing activities, and communicate changes to support teams.
Deployment & Process Design: Support new site and country deployments, define reporting gaps and solutions, and design long-term maintenance processes for application support including users and roles management. Indirect procurement
Source to Pay (S2P) experience is strongly preferred; Ariba Cloud & Ivalua experience strongly preferred
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