Provide application support and systems analysis services in procurement systems.
Key Responsibilities:
Aids business in problem solving process to find solutions to issues. Identifies customer needs, researches potential solutions, and makes recommendations. Develops and manages the system testing process. Develops and implements user roles and responsibilities. Defines reporting gaps and solutions. Designs long term maintenance processes for application support including users and roles. Develops application expertise in applicable suites of procurement management system. Develops transition plans for users and systems as improvements and/or upgrades are implemented. Maintains customer care and post implementation change control process. Reviews and configures application changes per defined process. Resolves application issues. Tests upgrades and patches. Follows company’s information technology project management methodology and adheres to project milestones. Develops and trains help desk resources. Develops communications for end users.
Competencies:
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
Cultivates innovation - Creating new and better ways for the organization to be successful.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
Change Management - Applies the Cummins structured process and tool set for engaging individuals and organizations through change to achieve and sustain business results and outcomes.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
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Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Global perspective - Taking a broad view when approaching issues, using a global lens.
System Change Management - Controls the life cycle of all system changes using the required processes and tools enabling beneficial changes to be made with minimum disruption to IT services.
Develop Systems and Processes - Applies systems and processes to improve and complete work; works to eliminate system and process inefficiencies and roadblocks; demonstrates use of structured work documentation such as communication channels, work steps, procedures, checklists, or flow charts.
Procurement Policies, Procedures, Tools - Understands all of the relevant Procurement policies and procedures and complies with them in daily work; Masters all tools required to conduct procurement work. Knows how to access documents in the appropriate Document Management System (DMS) and/or who to ask if clarification or expansion of the information contained in each document is needed.
Procurement Systems - Recognizes linkage to multiple systems such as purchasing order, payment, engineering release, and quality systems; troubleshoots and corrects issues resulting from data issues; writes ad-hoc reports using tools within each application; identifies and documents work flows and system testing; actively participates in implementation process of new purchasing systems including requirements gathering, design, communication, and training.
Education, Licenses, Certifications:
College, university or equivalent degree required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Intermediate experience in information technology, customer service, and training required.
System Support & Enhancement Services: Provide support and enhancement services for Direct procurement purchasing systems including Ivalua and Oracle Sourcing Cloud (OSC), helping business users and IT resolve issues related to S2C (Source-to-Contract) modules and cost tracking systems.
Business Analysis & Problem Resolution: Act as a liaison between business users, IT, and production support teams to identify customer needs, troubleshoot issues, recommend solutions, and coordinate issue resolution for purchasing systems.
Process Improvement & Change Management: Identify areas of improvement with super users, make change suggestions (process or system-related), support BPA/GBPA closeouts, and assist with enhancement initiatives including requirement clarification.
Training & Access Management: Maintain up-to-date training materials, provide periodic training to internal users and suppliers, and manage approvers and user access for the applicable purchasing systems.
Functional Testing Activities: Develop and manage the system testing process including preparing test plans, test cases, and test scripts for all changes, upgrades, patches, and change requests—performing quarterly patch testing, SIT (System Integration Testing), and leading UAT (User Acceptance Testing).
Feature Evaluation & Deployment Support: Evaluate and test new application features to determine benefits for CMI, work with the Software Center of Excellence (SW COE) to develop or modify business processes, collaborate with IT to configure and implement approved changes, and support new plant deployments and system implementations.
Direct procurement Source to Contract experience is strongly preferred. Ivalua experience strongly preferred.
Working location is flexible in India
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