Process Assistant, Inbound

JD for PA: At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun Job Title: Process Associate (PA) Location: Bangalore

Summary: Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Job Deliverables: · Daily Management of shift: o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Monitor status of counts and problem solve queues · Responsible for shift quality and associated action plans · Preparing and implementing training and development plans for associates · Conduct a 4M and 5S audit for the respective work stations on a daily basis · Stand-in for Area Manager

### Basic qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent

### Preferred qualifications

• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience

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