Process and Data Engineer/Analyst

This role is part of Enterprise Productivity and Efficiency CitiLean Reengineering Team based out of Gurgaon. The team runs key strategic program based on business priorities. This role will be responsible to support and drive Global Programs.

Some of the key offerings of the Team are Revenue Enhancement, Operating Model and Process Optimization, Data Analytics, Project Management Framework, Digitization / Automation, and Training / Certifications.

CitiLean team works closely with senior leadership to deliver on strategic problem statements across the franchise. The role is a steppingstone to build strong re-engineering skills leveraging data, deep understanding of the process and developing solutions leveraging core tech and emerging technologies. A successful candidate will have a passion for problem solving taking a process-driven approach, leveraging and analyzing data and working with a strong aptitude towards driving technology flexibility and solutions. The candidate should have a strong flair for researching and keeping-up-to-date on new and emerging industry-relevant technologies with potential to impact/disrupt the financial industry.

Process Re-engineering:

• Support and participate in process improvement initiatives using CitiLean methodologies (e.g., Lean, Six Sigma).

• Analyze existing processes to identify pain points, bottlenecks, and opportunities for optimization.

• Develop and implement process re-engineering solutions, including process maps, value stream maps, and future state designs.

• Facilitate workshops and Kaizen events to drive process improvements.

• Conduct root cause analysis to identify and address underlying process issues.

• Develop and track key performance indicators (KPIs) to measure the impact of process changes.

• Develop compelling business cases and presentations to secure buy-in from stakeholders.