TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
TD Wealth
Job Description:
This role is a high-touch point of client contact accountable to serve the unique and complex needs of clients in the high net worth segment. The Private Client Relationship Manager II will serve as the central point of contact for HNW clients across banking lending and High Net Worth Investing with expertise in banking and lending. The role partners with Investment Advisors and Trust Advisors to provide proactive client service to achieve greater share of wallet. The role will also be responsible for retaining and growing the client relationship and is accountable for exceeding clients expectations for asset accumulation, preservation and growth. The role is at the center of the Private Client Services model supporting an integrated Wealth Management offering by providing day-to-day account management, wealth management solutions (via partner referrals) and complex credit solutions for client and their businesses. In so doing, the role must focus on maximizing clients satisfaction with their Banking relationships, maximizing profitability of the portfolio, while ensuring minimum credit risk for Bank funds.
Depth & Scope:
Demonstrates a commitment to being customer-centric by ensuring legendary service is provided during every customer interaction to maximize retention and growth
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Ensures all NEW clients receive the complete onboarding experience, which includes; A thorough client discovery leading to a truly exceptional Private Client Experience, An introduction to the IA and TA as per client needs, and the completion of all requisite client profiling documents
May work with more complex clients
Will be able to have a more fulsome discussion with clients before bringing in subject matter experts
Ensures those existing clients, where it would add value, are provided with a Private Client Planning Experience
Effectively implement a process with CSAs to ensure every client receives an Annual Client Review (ACR) meeting with an enhanced agenda focused on the clients overall wealth needs, as well as a minimum of two annual pro-active contacts
Serves as the primary point of contact for TD Wealth client relationships; manages all aspects of the clients relationships with TD Bank
Implements and executes a differentiated service model/experience for HNW clients
Meets quarterly and annual referral goals for investments and trust business
Deepens wallet share by anticipating client needs and suggesting the most appropriate banking, lending and/or investment solutions
Maximizes profitability, while ensuring the client receives an exceptional client experience
Leverages and coordinates specialists (Taxes, Trust and Estate) to provide interdisciplinary expertise for our most complex clients
Identifies opportunities within your portfolio and network to refer business to Retail and Commercial Partners
Executes in a manner that is compliant with regulations, policies and procedures
Adheres to all federal, state, SRO regulations and Firm policies related to all business activities (e.g. OCC, SEC, FINRA etc.)
Ensures all Continuing Education requirements are attained
Responsible for understanding and adhering to TD Wealth AML/ATF Policies and Procedures
Responsible for implementing TDs Customer Identification Program (CIP) by collecting and verifying required customer identification information, and performing other Customer Due Diligence and Enhanced Due Diligence Requirements as outlined in the Business Unit AML procedures
Transitions lower threshold clients to appropriate Wealth Partners, as needed, to ensure capacity for target market clients
Responsible for fostering and contributing to a positive and constructive work environment with a focus on supporting the overall Wealth team
Provides guidance to junior staff
Contributes individually, as a team member and as a mentor to more junior staff, to ensure strong performance, collaboration and enthusiasm that set TD Wealth Private Client apart from our competitors
Represents TD Wealth to the general public in a professional manner
Be involved in the community and support TDBG charity and community initiatives
May lead activities of unit, assigning, prioritizing and monitoring work. Provides direction and answers questions as needed
Provides technical guidance and assists staff with most complex aspects of work as necessary
Education & Experience:
4-year degree highly preferred
Advanced degree or MBA preferred
Preferred a minimum of 10 years financial services experience in a production capacity (i.e. track record for meeting sales goals) required
Valid Series 7, 63 + 65 or 66
Valid and active Life & Health insurance licenses
Certified Financial Planner (CFP), preferred
Strong understanding of private banking business development techniques, products, services and overall industry
Advanced understanding and experience with commercial banking relationships and experience interacting with high-net worth clients
Consultative sales experience required
Proven ability to establish relationships and partner effectively with other departments within TD Bank U.S.
Proven business development track record
Strong market presence with wide network of outside referral sources for new business
High level of personalized customer service skills, including ability to work with wide variety of clients and provide an exceptional level of service
Strong credit and financial analysis skills
Self-motivated, able to work independently, as well as part of a team - working well with other team members and keeping all relevant individuals, including management, up to date in a timely manner
Ability to work within an organization to influence and get things done without direct authority
Organized self-starter with ability to work independently with little direct guidance
Refined negotiation skills
Excellent communication skills, both verbal and written
Membership in civic and professional organizations required upon on-boarding
Must have experience working within a highly collaborative team environment
Criminal and financial background investigation is required pursuant to FINRA Rule 3010(e) and successor regulations
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
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