via Career pages·1w ago

Priority Escalation Officer

IDFC First Bank

Full-timeOn-sitecustomer serviceanalytical thinkingcomplaint resolution managementdata analysisroot cause analysisprocess improvementattention to detailconflict resolutionservice recoveryescalation managementservice optimizationstress managementcrisis managementcultural sensitivitylearning agilitybanking regulationsfinancial servicesdeveloping peoplerelationship buildingrelationship managementcommunication & influencefeedback collectioncompliance requirementscustomer supportnegotiationtime managementactive listeningcall handling metrics & service qualityempathyrisk assessment

Location:Navi Mumbai, Maharashtra, IndiaType:Full-timePosted:1w ago

Apply on Career pages

Job Requirements. About the Role. As a Priority Escalation Officer in the Grievance Redressal team, you will be responsible for managing high-priority customer complaints and escalations, particula...