This role sits at the heart of Cognizant's strategic engagement with one of the world's leading enterprise technology companies. As a Principal Technical Lead, you will represent the highest level of ITSI expertise within our delivery team — with direct client visibility and significant influence over platform outcomes.About the RoleWe are looking for a Principal Technical Lead to own critical ITSI escalations, drive platform optimisation, and lead a team of engineers delivering outstanding service intelligence outcomes. This is a senior role for a technically exceptional individual who can operate at both the strategic and hands-on level.What You Will Do • Lead resolution of critical ITSI escalations with end-to-end ownership and high customer satisfaction • Provide hands-on technical guidance to Senior Engineers and Tech Leads for complex KPI failures, service health degradation, and event correlation issues • Conduct advanced RCA using ITSI diagnostic data, logs, and performance metrics; deliver actionable insights and preventive solutions • Collaborate directly with enterprise customers to drive incident resolution and improve platform adoption • Oversee ITSI optimisation initiatives including KPI tuning, service modelling, and dashboard performance • Validate product updates, patches, and enhancements; align with real-world use cases and operational needs • Deliver and enhance technical training programs based on product changes, RCA learnings, and field trends • Mentor engineers and conduct knowledge-sharing sessions to improve troubleshooting efficiencyWhat You Bring • Deep expertise in KPI design, service modelling, episode review, and event aggregation • Strong SPL and search optimisation knowledge • Experience with Python and Shell scripting for automation • Prior experience in a technical leadership or managerial role • Splunk Certified Admin and Splunk ITSI Certified Admin (Legacy preferred)Technical Skills Splunk ITSI · SPL · AWS/Azure/GCP · Python · Shell Scripting · Linux About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant. Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.