Principal Specialist – Service Contract & Warranty

Position Role Type:

Hybrid

Who We Are:

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

As a Principal Specialist within Warranty & Claims India team, you will act as a key point of contact for Warranty & Claims applications, supporting issues resolution, operational stability, system enhancements, and collaboration between business users, IT teams, and project stakeholders.

This role involves supporting production incidents, troubleshooting SAP and integrated system issues, validating business requirements, and driving continuous improvement initiatives to enhance operational efficiency, application reliability, and user experience.

Responsibilities include:

• Support Warranty & Claims operational objectives and digital transformation initiatives

• Serve as the functional and technical SME for SAP Warranty & Claims applications

• Act as the primary point of contact for Warranty & Claims business users and other stakeholders for SAP application support, operational issues, and system-related inquiries

• Manage incidents, defects, and enhancement requests while ensuring timely issue resolution

• Support QAE testing activities including System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and deployment validation