Principal Specialist - Customer Service Representative

Position Role Type:

Hybrid

Who We Are:

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What are our expectations?

Pratt & Whitney Canada supports over 13 000 operators with more than 40,000 active spare parts. In the Spare Parts organization, we manage the relationships with key worldwide customer accounts, while deploying processes and mechanisms to anticipate and respond to their specific needs.

We are looking for a dynamic Manager who will act as the focal point of contact for one or multiple major customer accounts. If you are customer oriented, like a dynamic work environment and have significant customer service experience, this opportunity is for you.

The candidate needs to be a driven individual that can employ their industry experience and bring the team together to deliver comprehensive solutions. Highly self-motivated and a fast learner with strong communication, cross-functional teamwork, and problem-solving skills

You will be responsible for the communications as well as the long term relationships with the customers that will be assigned to you. You will work directly with customers, with limited supervision and you will work with many internal teams so that you can offer a world class experience to this demanding customer base. This will require a strong ability to lead through influence, find solutions and build consensus among multiple stakeholders.

What You Will Do:

• Responsible to meet/maintain Key Performance Indicators (KPIs)